FAQs
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards, Crypto and bank transfers. Our site uses 256-bit SSL encryption, ensuring your data remains confidential.
How do I track my order?
Receive email updates or log in to your account for real-time tracking information
Are your e-liquids TPD-compliant?
Yes, our e-liquids meet EU TPD regulations, ensuring quality and safety.
Can I return products?
Yes, initiate returns within 30 days for store credit or refunds.
Do I Need a Home Warranty?
Manufacturer warranties range from 6 months to 2 years, depending on the product.
Can I cancel or change my order after submitting it?
Contact us within two hours of placing your order. We’ll attempt to accommodate changes or cancellations before processing.
What vaping devices are suitable for beginners?
Start with entry-level kits like pod systems or vape pens. Our staff can provide personalized recommendations.
Do you offer nicotine-free options?
Yes, we have various nicotine-free e-liquids and devices.
What warranty do you offer?
Yes, we have various nicotine-free e-liquids and devices.
How do I initiate a return or warranty claim?
Contact our support team for guidance.
Do I need an account to order?
No, but registering simplifies future purchases and tracking.
I forgot my password; how do I reset it?
Use the “Forgot Password” feature on our login page.
What are your business hours?
Our support team is available Monday-Friday, 9 AM-5 PM.
Can I return products?
Yes, initiate returns within 30 days for store credit or refunds.
Do I Need a Home Warranty?
Manufacturer warranties range from 6 months to 2 years, depending on the product.
Are your products genuine?
Yes, we source directly from manufacturers.
How do you handle customer data?
Our site adheres to strict data protection policies.
What safety precautions should I take when vaping?
Follow device guidelines, keep e-liquids out of reach of children and pets.
What support channels are available?
Contact us via phone, email or live chat.
How do I initiate a return or warranty claim?
Contact our support team for guidance.
